Refund policy

Effective Date: October 17, 2026

At CANSOOKAY, we want our customers to shop with confidence. We understand that a product may not always meet your expectations, and we aim to provide a clear and straightforward return and refund process.

Please review our return and refund policy before making a purchase.

1. Return Eligibility

We accept return requests within 30 calendar days of the date your order is delivered.

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of delivery.

  • The item must be unused, in its original condition, and include all original accessories, components, and packaging, unless the item arrived damaged, defective, or incorrect.

  • Proof of purchase, such as an order number or order confirmation, must be provided.

Returns are accepted for eligible products due to a change of mind, an incorrect purchase, or other personal reasons, as well as damaged, defective, or incorrect items.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: service@cansookay.shop

Include the following information in your email:

  • Your order number

  • Your full name

  • The item you wish to return

  • The reason for the return

  • Photos of the product, if it is damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions, including the appropriate U.S. return address.

Important: All returns must be sent to the designated return address provided by our customer support team via email.

Our return facilities are located within the United States, and the exact return location may vary depending on the product and fulfillment partner.

Please do not send any items back without first contacting us for return instructions. Do not ship returns to our registered business address in China or to any other address not specifically provided by our customer support team.

Packages sent to unauthorized addresses may not be received or processed, which may delay or prevent a refund.

3. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, CANSOOKAY will cover the reasonable return shipping costs.

Our customer support team will provide return shipping instructions and, where applicable, a prepaid return shipping label.

Change of Mind or Customer-Initiated Returns

If you wish to return an item due to a change of mind, an incorrect purchase, or personal preference, you are responsible for the return shipping costs.

The cost of return shipping will depend on the package weight, dimensions, shipping carrier, and return destination.

We do not charge a restocking fee for eligible returns.

Customers should not purchase return shipping or send packages until they have received the designated return address and instructions from our support team.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at service@cansookay.shop as soon as possible.

Include your order number, a description of the problem, and clear photographs of the item and packaging, if available.

We will review the issue and work with you to determine an appropriate resolution, which may include a replacement or refund.

If a return is required due to our error or a product defect, we will cover the reasonable return shipping costs.

5. Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, or safety reasons if they have been used, contaminated, or are no longer suitable for resale.

This may include used food-contact accessories, opened consumable items, and certain used gas or pressure-system components.

Products that arrive damaged, defective, or incorrect remain eligible for an appropriate resolution in accordance with applicable law.

Any product-specific return restrictions will be identified on the relevant product page where applicable.

6. Return Inspection and Refund Approval

Once your returned item arrives at the designated U.S. return facility, it will be inspected to verify its condition and eligibility.

Return inspections are typically completed within 1–3 business days after receipt.

We will notify you by email regarding the approval or rejection of your refund.

If additional information is required, our customer support team may contact you.

7. Refund Processing Time

For approved returns, refunds will be issued to the original payment method used at checkout.

Refunds are typically processed within 5–10 business days after the returned item has been received, inspected, and approved.

Your bank or payment provider may require additional time to reflect the refunded amount in your account.

Refunds for customer-initiated returns generally cover the returned product's purchase price. Original shipping charges are not refunded unless required by applicable law or the return is due to our error.

For verified damaged, defective, or incorrect items, the refund will include applicable original shipping charges associated with the affected items.

We do not charge any refund processing or restocking fees.

8. Exchanges

We do not currently offer direct product exchanges.

If you would like a different product, size, or specification, please contact our customer support team to arrange a return of the eligible item and place a new order separately.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at service@cansookay.shop.

Cancellation requests can be accommodated if the order has not yet been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible. You may request a return after delivery in accordance with this policy.

10. Missing or Delayed Refunds

If you have not received your refund after the estimated processing period:

  1. Check your bank account or original payment method.

  2. Contact your payment provider, as posting times may vary.

  3. If the refund is still missing, contact us at service@cansookay.shop with your order number.

We will assist you in reviewing the refund status.

11. Return Address

Return Country: United States

All eligible returns are handled through designated return facilities operated by our U.S. fulfillment partners.

For the correct return address and detailed shipping instructions, please contact:

service@cansookay.shop

The specific return address will be provided by email after your return request has been reviewed.

Do not send returns to our registered business address in China, the original shipping address on your package, or any other address unless expressly instructed by our customer support team.

12. Contact Information

For questions about returns, refunds, cancellations, or damaged items, please contact us.

Store Name: CANSOOKAY

Email: service@cansookay.shop

Website: https://cansookay.shop

Store Operator: Guangzhou Haiyuan Xinxi Technology Co., Ltd.

Registered Business Address:

Room 333, 3rd Floor, No. 5 Haiguan West Street, Baohua Road, Xinhua Subdistrict, Huadu District, Guangzhou, Guangdong 510800, China.

Please note: Our registered business address is not a return shipping address. All product returns must be sent to the designated U.S. return location provided by our customer support team.

Thank you for shopping with CANSOOKAY.