Shipping policy

Effective Date: October 17, 2026

At CANSOOKAY, we are committed to providing a clear and reliable shipping experience. Please review the following information regarding our order processing times, shipping rates, delivery estimates, and shipping coverage.

1. Shipping Destinations

CANSOOKAY currently ships exclusively within the contiguous United States (the 48 mainland states).

Orders are fulfilled and shipped through our third-party fulfillment partners located in the United States.

We do not currently offer shipping to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations.

Shipping to P.O. Boxes, APO, and FPO addresses is not available.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

• Order Cutoff Time: 6:00 PM Pacific Time (PT)

• Processing Days: Monday through Friday, excluding U.S. federal holidays.

• Orders placed after the cutoff time will begin processing on the next business day.

• Orders placed on weekends or holidays will begin processing on the next business day.

Processing time refers to the time required to prepare, package, and hand over an order to the shipping carrier. It does not include transit time.

3. Shipping Rates

We offer the following shipping rates for eligible orders shipped within the contiguous United States:

Order Value	Shipping Cost
$100.00 USD or more	FREE Shipping
Below $100.00 USD	$10.00 USD Flat Rate

Shipping rates are calculated based on the order subtotal after discounts and before applicable taxes.

All shipping charges are displayed at checkout before payment is completed.

4. Estimated Delivery Time

Our estimated shipping transit time is 5–9 business days after an order has been processed and dispatched.

Shipping Stage	Estimated Time
Order Processing	1–3 business days
Shipping Transit	5–9 business days
Total Estimated Delivery	6–12 business days

Business days are Monday through Friday, excluding U.S. federal holidays.

Delivery estimates are not guaranteed. Actual delivery times may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.

5. Shipping and Fulfillment

Orders are prepared and dispatched by our third-party fulfillment partners operating within the United States.

Depending on product availability and fulfillment location, items in the same order may be shipped separately and arrive in multiple packages.

We work with our fulfillment partners to coordinate order processing and shipment. The shipping carrier may vary depending on the package and delivery destination.

6. Order Tracking

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided at checkout.

Please allow time for the shipping carrier to update tracking information after the package has been dispatched.

If you have not received tracking information after the estimated processing period, please contact us for assistance.

7. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify your recipient name, street address, apartment or unit number, city, state, ZIP code, and contact information before placing an order.

If you notice an error in your shipping address, contact us as soon as possible at service@cansookay.shop.

We will make reasonable efforts to assist with address corrections before shipment. However, changes cannot be guaranteed once an order has been processed or dispatched.

8. Shipping Delays

While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to:

• Severe weather or natural disasters

• Carrier transportation disruptions

• High shipping volumes during holidays

• Incorrect or incomplete shipping information

• Unexpected fulfillment or logistical issues

If your order experiences a significant delay, please contact our customer support team so we can review the shipment status and assist you.

9. Lost, Missing, or Damaged Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check around your delivery location and with household members or building management.

If the package remains missing, please contact us at service@cansookay.shop.

If your order arrives damaged, please contact us with your order number, a description of the issue, and photographs of the damaged item and packaging, if available.

We will review the situation and assist with an appropriate resolution in accordance with our applicable policies and consumer protection laws.

10. Contact Information

If you have any questions regarding shipping, delivery times, or order tracking, please contact us.

Store Name: CANSOOKAY

Email: service@cansookay.shop

Website: https://cansookay.shop

Store Operator: Guangzhou Haiyuan Xinxi Technology Co., Ltd.

Business Address:

Room 333, 3rd Floor, No. 5 Haiguan West Street, Baohua Road, Xinhua Subdistrict, Huadu District, Guangzhou, Guangdong 510800, China.

We appreciate your trust in CANSOOKAY and thank you for shopping with us.