Terms of service

Effective Date: October 17, 2026

Welcome to CANSOOKAY. These Terms of Service ("Terms") govern your access to and use of our website, https://cansookay.shop, and the purchase of products offered through our online store.

CANSOOKAY is operated by Guangzhou Haiyuan Xinxi Technology Co., Ltd., a company based in Guangzhou, Guangdong, China.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our services or making a purchase.

If you do not agree with these Terms, please discontinue using our website.

1. About Our Business

CANSOOKAY is an online retail store offering practical tools, HVAC and refrigeration accessories, plumbing tools, gas appliance components, kitchen accessories, and related products.

Our products are intended for customers seeking tools and accessories for maintenance, installation, repair, and everyday household applications.

We currently serve customers exclusively within the 48 contiguous United States.

Orders are fulfilled and shipped through our third-party fulfillment partners located in the United States.

Our registered business address in China is provided for business identification and correspondence purposes and is not a product return address.

2. Eligibility and Website Use

By using our website, you agree to:

  • Provide accurate and complete information when placing an order.

  • Use our website only for lawful purposes.

  • Avoid activities that could damage, disrupt, or interfere with our website or services.

  • Refrain from fraudulent purchases, unauthorized transactions, or misuse of our services.

  • Comply with applicable laws and regulations when purchasing or using our products.

You must be legally capable of entering into a purchase agreement under the laws applicable to you or have the appropriate permission of a parent or legal guardian.

We reserve the right to restrict access or cancel transactions involving suspected fraud, unlawful activity, or violations of these Terms, subject to applicable law.

3. Product Information and Availability

We make reasonable efforts to provide accurate product descriptions, specifications, images, pricing, and availability information.

However, minor differences in product appearance, packaging, or color may occur due to manufacturing variations or display settings.

Customers are responsible for reviewing product specifications, dimensions, compatibility requirements, and intended uses before making a purchase.

Some products, including HVAC tools, refrigeration accessories, and gas appliance components, may require specialized knowledge or professional installation.

Customers should follow applicable safety regulations, manufacturer instructions, and local requirements when using these products.

Product availability may change without prior notice. If an ordered item becomes unavailable, we will notify you and provide an appropriate refund or alternative option, subject to your agreement.

4. Pricing and Payment

All product prices displayed on our website are listed in U.S. dollars (USD) unless otherwise stated.

We aim to ensure that all prices and product details are accurate and up to date.

The total amount payable, including applicable taxes and shipping charges, will be displayed during checkout before you confirm your purchase.

We accept the payment methods displayed at checkout.

Payment must be successfully completed before an order can be processed.

If a pricing or product information error is identified, we may contact you to confirm the correct information or cancel the affected order and issue a refund for any payment collected.

We do not charge undisclosed fees beyond the total amount presented at checkout.

5. Order Placement and Confirmation

After placing an order, you will receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges receipt of your order but does not guarantee that an unavailable product can be fulfilled.

We may contact you if additional information is required or an issue affects order fulfillment.

Orders may be canceled due to product unavailability, payment verification issues, suspected fraudulent activity, or other legitimate fulfillment limitations.

If we cancel an order after payment has been collected, the affected payment will be refunded to the original payment method.

6. Shipping and Delivery

CANSOOKAY currently delivers exclusively to the 48 contiguous United States.

We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations.

Orders are shipped through third-party fulfillment partners operating within the United States.

Order Processing:

  • Processing Time: 1–3 business days

  • Order Cutoff Time: 6:00 PM Pacific Time

  • Processing Days: Monday through Friday, excluding U.S. federal holidays

Orders placed after the cutoff time, on weekends, or on holidays will begin processing on the next business day.

Estimated Delivery:

  • Shipping Transit Time: 5–9 business days

  • Total Estimated Delivery Time: 6–12 business days, including processing and transit

Shipping Charges:

  • Orders of $100.00 USD or more: Free Shipping

  • Orders below $100.00 USD: $10.00 USD Flat Rate

The free shipping threshold is based on the order subtotal after discounts and before applicable taxes.

Delivery times are estimates and may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our reasonable control.

For complete shipping details, please review our Shipping Policy available on our website.

7. Returns and Refunds

We want customers to have clear information about their options if a product does not meet their expectations.

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions described in our Return & Refund Policy.

To request a return, please contact:

service@cansookay.shop

Customers must contact our support team before sending any products back.

Our designated return facilities are located in the United States. The correct return address and instructions will be provided by email after the return request has been reviewed.

Do not send products to our registered business address in China, the original shipping address on your package, or any unauthorized return location.

For eligible customer-initiated returns, customers are responsible for return shipping costs.

For verified damaged, defective, or incorrect items, CANSOOKAY will cover reasonable return shipping costs.

We do not charge restocking fees for eligible returns.

Approved refunds are typically processed within 5–10 business days after the returned product has been received, inspected, and approved.

Refunds are issued to the original payment method.

Please review our complete Return & Refund Policy for eligibility requirements, exceptions, return instructions, and refund processing details.

Nothing in these Terms limits any mandatory consumer rights provided under applicable law.

8. Order Cancellations and Changes

If you need to cancel or modify an order, please contact us as soon as possible at service@cansookay.shop.

We will make reasonable efforts to accommodate requests submitted before an order is processed or dispatched.

Once an order has been shipped, cancellation or modification may no longer be possible.

If the order has already shipped, customers may request a return after delivery in accordance with our Return & Refund Policy.

9. Product Use and Safety

Certain products available on our website are intended for technical, mechanical, or specialized applications.

These may include refrigeration tools, HVAC accessories, gas appliance components, and plumbing installation equipment.

Customers are responsible for determining whether a product is suitable for their intended application and compatible with their equipment.

Products should be installed, maintained, and operated according to applicable safety standards, manufacturer instructions, and relevant laws.

Where professional qualifications or licenses are required, installation and servicing should be performed by appropriately qualified personnel.

CANSOOKAY does not represent that every product is suitable for every application or equipment model.

Nothing in this section excludes our responsibility for products that are defective, incorrectly described, or otherwise subject to mandatory consumer protection requirements.

10. Intellectual Property

The website content, including text, graphics, logos, photographs, product descriptions, and design elements, is owned by CANSOOKAY or used with appropriate authorization, where applicable.

Such content is protected by applicable intellectual property laws.

You may access and use our website for personal shopping and other lawful purposes.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate permission, except where permitted by law.

Third-party trademarks and brand names remain the property of their respective owners.

11. Third-Party Services and Fulfillment

We may work with third-party service providers to support payment processing, order fulfillment, shipping, website operations, and customer service.

Our U.S.-based fulfillment partners assist with preparing and dispatching customer orders.

Third-party service providers may operate under their own terms and privacy practices.

We remain responsible for fulfilling our obligations to customers under applicable consumer protection laws and our published store policies.

The use of third-party fulfillment services does not change the identity of the business operating CANSOOKAY.

12. Privacy and Personal Information

We respect the privacy of our customers and recognize the importance of protecting personal information.

When you place an order, we collect information necessary to process your transaction, arrange shipping, communicate order updates, and provide customer support.

Personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for information about the collection, use, sharing, and protection of your personal information.

13. Website Accuracy and Availability

We aim to maintain accurate, accessible, and up-to-date website information.

However, occasional technical errors, service interruptions, or inaccuracies may occur.

We may update product information, correct errors, or perform necessary website maintenance.

Where an error materially affects an order, we will contact the customer and provide an appropriate resolution.

We do not guarantee uninterrupted website availability, but we make reasonable efforts to maintain normal store operations.

14. Disclaimer of Warranties

We strive to provide products that match their descriptions and stated specifications.

To the extent permitted by applicable law, any warranties beyond those expressly provided in the product description, applicable manufacturer documentation, or mandatory law are disclaimed.

This provision does not exclude or limit any consumer rights, statutory warranties, or remedies that cannot legally be excluded.

Customers who receive a damaged, defective, or incorrectly described product should contact our customer support team for assistance.

15. Limitation of Liability

To the extent permitted by applicable law, CANSOOKAY will not be responsible for indirect or consequential losses arising from improper product use, unauthorized modifications, or circumstances beyond our reasonable control.

This limitation does not apply to liability that cannot lawfully be excluded or limited, including liability arising from fraud, willful misconduct, or other circumstances protected by applicable law.

Nothing in these Terms affects your statutory rights or our obligations regarding refunds, defective products, or the fulfillment of confirmed orders.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our operations, services, legal requirements, or business practices.

Any updated Terms will be published on this page with a revised effective date.

Changes will apply prospectively unless otherwise required or permitted by applicable law.

For orders already placed, the terms applicable at the time of purchase will generally continue to apply unless a change is required by law or agreed upon by the customer.

We encourage customers to review this page periodically.

17. Applicable Laws and Dispute Resolution

These Terms are subject to applicable laws and mandatory consumer protection requirements.

If you experience a problem with an order, product, payment, delivery, or refund, we encourage you to contact our customer support team so we can review the issue and seek a reasonable resolution.

Nothing in these Terms restricts your right to pursue remedies available under applicable consumer protection laws.

18. Contact Information

If you have any questions about these Terms of Service, our products, or your order, please contact us using the information below.

Store Name: CANSOOKAY

Website: https://cansookay.shop

Customer Support Email: service@cansookay.shop

Store Operator: Guangzhou Haiyuan Xinxi Technology Co., Ltd.

Registered Business Address:

Room 333, 3rd Floor, No. 5 Haiguan West Street, Baohua Road, Xinhua Subdistrict, Huadu District, Guangzhou, Guangdong 510800, China.

Return Location: United States. Please contact service@cansookay.shop to obtain the designated return address and instructions before shipping any returned items.

Thank you for choosing CANSOOKAY. We appreciate your trust and look forward to serving your everyday tool and accessory needs.